LEGAL
Privacy Policy
Last updated 31 August 2026
E Light Services respects your privacy. This policy explains the information we collect through this website, why we use it and the choices available to you. We handle personal information in line with the Ghana Data Protection Act, 2012 (Act 843).
Information we collect
When you submit an enquiry, we may collect your name, phone number, email address, location, service of interest and the information you choose to include in your message. We may also receive basic technical and security information needed to protect the form from abuse.
How we use information
- To respond to an enquiry or service request
- To prepare an assessment, consultation or quotation
- To provide agreed service and customer support
- To maintain security and prevent abuse
- To meet legal, accounting or regulatory responsibilities
Website analytics and your choice
We use Cloudflare Web Analytics for basic privacy-focused information about site use and performance. We also offer optional Google Analytics 4 to understand visits and important actions such as WhatsApp, telephone and book-link clicks.
Google Analytics is not loaded unless you select “Allow analytics.” Your choice is stored in your browser so the website can remember it. Advertising storage and personalisation remain disabled. You can reopen “Analytics settings” in the website footer to change your choice.
What not to submit
Do not send passwords, PINs, one-time codes, banking credentials or unnecessary sensitive personal information through the public forms.
Sharing and service providers
Information may be processed by providers that support website hosting, email, forms, analytics and communication. Current examples include Cloudflare (website hosting, Cloudflare Turnstile spam protection and Cloudflare Web Analytics), Google Analytics 4 (only if you allow analytics) and WhatsApp, phone and email providers used to respond to you. We do not sell enquiry information. We may disclose information where required by law or necessary to protect safety, rights or security.
Payments for accepted quotations are made through official payment links or Mobile Money details confirmed on an E Light Services invoice. Card and bank details are processed by the payment provider, never through this website.
Retention and security
Enquiry information is normally retained for up to 24 months after our last contact. Client project, invoice and coaching records are retained for up to six (6) years to meet accounting and tax record-keeping obligations, or longer where a specific legal requirement or active dispute requires it. After that, information is deleted or anonymised unless a longer period is required by law. Reasonable technical and organisational measures are used, but no online system can guarantee absolute security.
Your choices
You may contact us to request access to or correction of personal information, or deletion where retention is not required for a service, financial record or legal obligation.
Contact
Questions about privacy, or requests about your personal information, can be sent to info@elightservices.com or +233 55 062 1987. We aim to respond within one business day.
This policy is reviewed as our systems and providers change. Material updates will be reflected in the date above.