DEVICE CARE
When a laptop or smartphone slows down, stops working properly or needs professional setup, we help you understand the problem and choose a practical next step.
START WITH THE REAL PROBLEM
A device can be slow or unstable for many reasons: storage, software conflicts, malware, damaged components, battery problems or previous repair work. Replacing parts before proper assessment can waste money.
E Light Device Care begins by understanding the symptoms, history and condition of the device. Where possible, you receive an explanation of the likely cause, available options and expected cost before major work proceeds.
| Service | Starting price |
|---|---|
| Device Diagnosis & Written Report | GH₵50–100 |
| Speed and cleanup | From GH₵150 |
| Software installation and setup | From GH₵200 |
| Data backup and transfer | From GH₵150 |
| Hardware repair | Quote after diagnosis |
| Smartphone component work | Quote after diagnosis |
Diagnosis covers assessment time and does not automatically include repair labour, replacement parts or data recovery. A quotation will be provided before major work begins. You receive a written summary: what is wrong, the options available, the cost of each option, our recommendation, and what is likely to happen if no action is taken. If your device needs no paid work, we will tell you so.
Most device problems return. This plan keeps a device maintained through the year instead of waiting for the next breakdown.
Ongoing care after your diagnosis
GH₵80/month per device
Repairs, parts and data recovery are quoted separately. The plan covers maintenance, checks and diagnosis, not component costs.
Discuss the care planFor households with several devices
GH₵250/month for up to 5 devices
Repairs, parts and data recovery are quoted separately. The plan covers maintenance, checks and diagnosis, not component costs. Software licences and subscriptions, and on-site visits outside the scheduled quarterly service, are not included.
FOR HOUSEHOLDS
The Family Device Plan is built for households with several devices: a work laptop, a school laptop, two or three phones, a shared tablet. Instead of buying five individual Device Care Plans at GH₵80 each (GH₵400/month), the whole household is covered for GH₵250/month — and you deal with one contact person for all of it.
Keep essential laptops and smartphones organised, updated and ready for everyday work. These offers cover devices only — teams that also need email, printer, network and user support should review the defined Business IT Support plans.
| Business device service | Starting price |
|---|---|
| IT Health Check (up to 5 devices) | From GH₵500 |
| SME Device Cleanup Day | GH₵800 |
| New Device Setup (1–3 devices) | From GH₵1,000 |
The quotation confirms the number of devices, location, visit duration, software/licence exclusions and follow-up period. Ongoing monthly care is provided through the Business IT Support plans, which cover devices together with email, network, printer and user support. Multi-user office setup including email, printers and networking is quoted as Office Tech Setup under Business IT Support.
AFTER YOUR DIAGNOSIS
Most devices we see are not beyond help. They are simply overdue for attention — storage full, updates missed, dust inside, no working backup.
When we hand your device back, you will know exactly what caused the problem and what will keep it from returning. If ongoing maintenance makes sense for your device, we will explain the Device Care Plan and you can decide. If your device does not need it, we will say so.
There is no obligation to continue. Honest assessment comes first.
HOW DEVICE CARE WORKS
Send model, symptoms and location.
We record condition and accessories.
Assessment identifies likely cause and options.
No major work without your approval.
Completed work is checked and explained.
LET’S TAKE THE NEXT STEP
Send the model, problem and your location. We will advise whether diagnosis, setup or another next step is appropriate.
