LEGAL

Website & Service Terms

Draft for professional review · Last updated 17 August 2026

These general terms explain the basis on which E Light Services provides information, quotations and services. A written quotation, invoice, service form or coaching agreement may contain additional terms that apply to a particular engagement.

Starting prices and quotations

Website prices are starting estimates. Final cost depends on the device, parts, project scope, location, urgency, third-party subscriptions and requirements identified during assessment. Major work begins after the client approves the quotation and required payment.

Project payments

Website and automation projects normally require a 60% deposit to begin and 40% before final launch or handover. Larger projects may use written milestones. Third-party licences and purchased items may require full payment before ordering.

Changes to scope

Requests outside the approved scope—including extra pages, revision rounds, products, content, integrations or workflows—require a change quotation and may change the delivery date.

Device services

Diagnosis covers assessment and is not a repair guarantee. Eligible software work includes seven-day support for the same configured issue. Eligible repair labour includes fourteen-day workmanship support. Replacement parts follow the supplier or manufacturer's stated warranty. Data preservation and recovery cannot be guaranteed.

Products, accessories and retail orders

Product listings are subject to confirmed stock, condition and price. An item is not reserved until E Light confirms the order and any required payment. New, refurbished and used items must be identified as such before sale. Warranty duration and exclusions vary by item and will be confirmed on the sale or handover record. Returns require the item, included accessories and proof of purchase to be inspected; legal rights are not excluded. Delivery timing and cost depend on the location and agreed fulfilment method.

Business IT support

Monthly plans apply only to the users, devices, remote hours, visits and support areas confirmed in the agreement. Unused support time does not roll over. After-hours support, major incidents, projects, travel, equipment, parts and licences are excluded unless included in writing. Additional work requires approval and may be quoted separately.

Websites and automation

Website projects include 30 days of defect correction for the agreed scope. Automation configurations include 14 days of correction for agreed workflow defects. New features, customer changes, provider outages, subscription expiry and third-party policy changes are excluded.

Coaching

Coaching does not guarantee a personal, relationship, career or financial outcome. The client remains responsible for decisions and participation. Confidentiality, rescheduling, payment and programme scope are governed by the coaching agreement.

Third-party services

Domains, hosting, email, payment gateways, WhatsApp providers, booking tools, software subscriptions and similar services are governed by their providers. E Light Services is not responsible for provider outages or changes outside its control.

Contact

Questions can be sent to info@elightservices.com.

These terms are an operational draft and require professional Ghanaian legal review before public launch.