BUSINESS IT SUPPORT
Get defined technology health checks, office setup and monthly support without creating an open-ended or unclear IT arrangement.
SUPPORT WITH CLEAR LIMITS
Small businesses rely on laptops, email, internet, printers, shared files and backups, but may not need a permanent IT employee. E Light Business IT Support provides a practical starting point with agreed devices, hours, visits and exclusions.
The goal is to reduce preventable disruption, improve everyday setup and give the owner a clearer picture of what needs attention now and what can be planned later.
| Service | Starting price |
|---|---|
| IT Health Check — up to 5 devices at one location | From GH₵500 |
| Office Tech Setup — scope confirmed before work | From GH₵1,000 |
| Google Workspace setup | GH₵500–1,000 service fee |
| Network, printer and backup assistance | By quotation |
Equipment, replacement parts, licences, cabling, advanced data recovery, major cybersecurity response and work outside the approved scope are quoted separately. The Google Workspace fee is for the setup service only; Google's own licence or subscription fees are paid directly to Google.
MONTHLY IT CARE
The prices are designed for Accra MSMEs, while written usage limits protect both the client and the support service.
For one-person and micro businesses
GH₵350/month
For micro teams with occasional support needs
GH₵700/month
For small teams that need regular maintenance
GH₵1,500/month
For larger, multi-site or higher-support operations
FromGH₵3,500/month
Starter IT Care is designed for very small operations with one or two devices. Businesses needing on-site attention, more devices or faster response should begin with Basic or Standard IT Care. On-site visits can be requested separately at standard call-out rates.
Remote time is tracked against the monthly allowance and unused time does not roll over. On-site time, transport, after-hours work, projects, hardware, parts and licences are excluded unless the plan or quotation states otherwise.
SERVICE LEVEL PROMISE
Full SLA terms, escalation rules, and force-majeure definitions are in the E Light Services SOP (section 12). The version on this page is a summary; the SOP governs if there is any difference.
A MANAGEABLE SUPPORT PROCESS
Confirm users, devices and recurring needs.
Agree plan, limits, response target and exclusions.
Record approved contacts and supported equipment.
Use the agreed WhatsApp, phone or email route.
Check usage, recurring issues and next improvements.
IMPORTANT PLAN BOUNDARIES
WHEN THE OBSTACLE IS A DECISION
Some of what limits a small business is not technical. If the constraint is a decision, a pattern or a postponed conversation, our coaching practice works with owners directly and confidentially. See the Founder Clarity Intensive.
LET’S TAKE THE NEXT STEP
Tell us the team size, location, equipment and recurring technology problems. We will recommend a health check, one-time setup or a defined monthly plan.
